Hotel Procurement Secrets: Build Resilience, Cut Costs, And Delight Guests

As with any partnership, both parties – the internal team and suppliers – strive to build value and profitability. Optimising spends and maintaining quality control are always ongoing. Skyrocketing costs, supply chain disruptions, and ever-more demanding guests are putting the hospitality industry in a tight spot. They must, however, rely on open communication and increased transparency with their suppliers on priorities and expectations for efficiency and robustness in their service, raising customer satisfaction.

In this exclusive interview with Alice Kwek, Director, Global Procurement & Operations Support (Pre-Opening) of Pan Pacific Hotels Group, we uncover the strategies in relationship building with these stakeholders, engaging with them whilst evaluating their performance for optimised outcomes in risk mitigation and decision-making. She’ll show you how to forge connections with suppliers that are so strong – they become true partners – helping you weather any storm.

• As supplier confidence and cost control standards begin to drop, these forces procurement leaders to rethink their approach in delineating their objectives and goals to external parties, strengthening relationships as a precursor to resilient supply chains!
• Categorising suppliers based on their strategic value, risk profile and their critical role in providing goods and services to tweak stock volumes and timelines when attuning to different market conditions
• Integrating key technological solutions that can automate workflows, enhance personalisation for different guest segments, and streamline sourcing processes!
• Building on sustainability efforts through alternative packaging and looking into eco-friendly products
• Leveraging on e-procurement platforms to analyse a collection of data points, centralise management, identify trends, and acting upon them!