How to Overcome Resistance to Procurement Change Management in a Volatile Market
With the latest expansion happening in India, ISS is seeing the need for higher materials acquisition. Striving for business growth means additional resources are constantly needed, and procurement management needs to be agile to constantly adapt to its environment. With at least a third of change management initiatives failing globally, the need for an excellent leader is more crucial than ever
As an experienced leader with demonstrated global experiences in supply chain and procurement in BHP and Translink, Yinyin Hao, Head of Supply Chain and Procurement at ISS A/S, is in charge of developing and implementing procurement strategies and transformations while leading the team in developing category strategies, maximising commercial value. She shares in an exclusive interview with ProcureCon Asia 2023 the struggles that comes when procurement changes, especially with the need to ensure a smooth transition between stages, and steps she took to ensure a progressive change was made that was accepted by all.
Yinyin also dives into,
- People, technology, and process, 3 key elements to consider when considering a process overhaul and operating model rethinking.
- The importance of creating value in your changes – understanding stakeholders pain points and feedback while supporting them to minimise their resistance to change.
- Changes can never be effective without a critical mindset, where being open and transparent plays a big part in focusing on the right opportunity.
Changes is inevitable and crucial in this evolving era, and being stagnant will usually do you more harm. If you think it’s time to make a change in your procurement process, catch this interview for greater insights on how procurement leaders are stepping out and taking the lead in overhauling processes with new technologies!